Support Centre

I am outside India, I need to buy from Viva Global

We are currently only shipping our products within India. If you have a specific requirements, please get in touch thru our contact page

I made a purchase, and my money got debited but I am yet to recieve a confirmation email or sms

We are extremely sorry for the inconvenience caused to you. you need not worry about the transaction. Incase the order came thru and you didn't recieve an intimation, our representative will call you on your registered number, to confirm your order, also you will get an email and sms from our payment processor "CC Avenue". In the event we did't recieve your payment, you should get a refund within 48 to 96 hours (2 to 4 Bank Working Days). Incase you don't recieve there after, please forward your transaction email or sms confirming transaction from PayTM We will get back to you with a solution.

What is the procedure for returning a product?

If you wish to return and exchange any products, you will be required to pay for the return shipment of the product as well as re-shipping of the desired exchange. No return or exchange will be honoured if the product is damaged or used. Incase your order was damaged during transit, please get in touch US

Do you have a emailing list? How to subscribe or unsubscribe

When you register, you are asked if you would like to get information and updates from Mala's. Incase you have opted out and want to opt in again, visit your dashboard and click on "Manage Subscription". Similarly you can opt out at the same page.

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